It's only with years of hindsight that the shift in customer sentiment analysis can be fully appreciated. There was a time decades ago when the only ways to gather insight on what customers wanted and ...

It may feel like the newest AI solutions are already applied everywhere, but that’s not the case -- yet. Despite the media and industry discussion in 2023 about the potential applications of AI and ...

NEW YORK, April 14, 2025 /PRNewswire/ -- Consumer Edge, the global leader in consumer alternative data intelligence, today announced that it has agreed to acquire Earnest Analytics, a pioneer in ...

In a data-driven world, pauses in government economic reporting do more than inconvenient economists, they create dangerous blind spots for investors, policymakers, and business leaders. When ...

As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

STAMFORD, Conn.--(BUSINESS WIRE)--Retail and consumer packaged goods (CPG) companies are transforming operations and gaining powerful new business tools using AI and advanced analytics, according to a ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Businesses are increasingly looking to make data-driven decisions to improve customer experience, but it can be a wasted effort if human biases skew customer data analysis. Businesses collect customer ...

Social media analytics has emerged as a cornerstone in understanding consumer behaviour, offering a window into preferences, sentiments and emerging trends at a global scale. By harvesting vast ...

Consumer Edge, a global leader in consumer alternative data intelligence, has agreed to acquire Earnest Analytics, a transaction and healthcare data pioneer. And this deal marks a pivotal moment for ...